Case Study

Kei Concepts

Restaurant Group · one video-menu system across multiple restaurant concepts.

Problem

One group, several kitchens, and a menu that has to hold together

Kei Concepts runs multiple restaurant brands — including ROL Hand Roll Bar, VOX Kitchen & Bar, Kei Coffee House, and QUA Contemporary Chinese Cuisine — each with its own cuisine, its own dishes, and its own guests to introduce them to.

Keeping a consistent, high-quality menu experience across that many concepts and locations the traditional way — laminated menus, staff scripts, one-off photography — is a different job at every address.

Solution

A video menu built for every concept, at every location

PlatePost gives each Kei Concepts restaurant its own video-first menu: guests scan a QR code at the table, see every dish in motion, and ask the AI agent about allergens, spice level, or what to order next — the same experience whether they're at a ROL hand roll bar or a VOX kitchen.

Multiple ROL Hand Roll Bar and VOX Kitchen & Bar locations run on PlatePost side by side, alongside Kei Coffee House and QUA, so a new location can launch on the same system rather than starting from scratch.

Results

Real numbers, on the way.

Awaiting data

Performance numbers for Kei Concepts — check size, order patterns, guest engagement — are being finalized directly with the operator. This section gets filled in once that data is confirmed, not estimated in the meantime.

In their own words

“PlatePost is the best in the world at providing menus.”

Viet Nguyen · James Beard Semifinalist · Kei Concepts CEO

Live across the group

Every Kei Concepts restaurant currently live on PlatePost.

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